Refund & Return Policy
Cancellation of Orders / Refund
Should any customer place an order through CCH Florist and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued.
There will be NO refund for cancellations of order. We accept change on order to next time which will not impose any cancellation fees if you wish to replace current order to future order.
Same-day delivery orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist.
Cancellations will not be accepted if you place an order but provides incorrect receiver’s delivery information, such as wrong office or home address. You should obtain the new information to us so that order can be properly delivered using correct information. Extra delivery fees may apply for re-delivery.
- If the flower-product was picked up by buyer but only to be sent to the recipient the next day or after, the buyer is responsible to keep the flowers fresh and we will not be liable for the buyer’s neglect or mistreatment towards the flowers. Please ensure that the flowers are kept in a cold and well-ventilated area. Buyers must not leave the bouquet in anywhere that may be suffocating, hot, damp and/or under the sun. There will be no refund for such situation.
We are not responsible for any order where the recipient refuses to accept the item. There will be no refunds to any customer where the recipient, for whatever reason, not accept the item or refuses delivery.
All goods sold are non-exchangeable and non-refundable due to the perishable nature of flowers.
Please note that returns will only occur in case we sent you the incorrect products. We must be notified within the day of delivery of all returns. We will not accept returns if you simply change your mind or want to change the design.
- If incorrect products have been sent to you, you must notify us of the error on the day of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be delivered immediately with no extra postage charges incurred by the buyer.
- If products are damaged when they arrive to you, you must notify us on the day of delivery by email/phone. We reserve the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.
- If any customer claims an order was not delivered, we will immediately investigate and determine what has happened. We reserve the right to attempt a redelivery if this occurs. If it is determined that we did not make the delivery attempt, it is our policy that we will provide the customer, either with a refund or re-delivery.
- If you are dissatisfied with or have any complaints about any of our products or services, please Whatsapp us at 018-663 2312 or email us at [email protected]. We will answer your message or email as quickly as possible. This is our promise to you because your satisfaction is our primary concern.